Conference Programme


It's Not the Cat That's Fractious: Managing Confrontational Clients

Apr 20, 2020
Veterinary Business Theater

Building healthy client relationships is critical in order to realize healthy practice outcomes. Connecting with the diversity of clients and their different perspectives may lead to various emotional responses.
This session will share insight and skills to improve the client connection even when it is challenging.

  • How to build healthy client relationships.
  • Learn how to manage reactions in an emotionally charged environment.
  • Steps to consider if it's time to say goodbye.
Deborah Stone, MBA, PhD, CVPM, Veterinary Advisor - StoneVPM