Conference Programme


Managing Up: Leadership from All Levels of the Practice

Apr 21, 2020
Veterinary Business Theater

Practice leadership is a team sport in which every team member has a responsibility, regardless of the role. Lateral leadership is a concept that develops trust, respect and rapport for all members of the team, and while it starts with owners and practice managers, it must be modeled and carried out by all.

  • Define lateral leadership.
  • Compare and contrast traditional leadership and lateral leadership methods.
  • Develop a plan to integrate lateral leadership into every day practice.
Heather Prendergast, RVT, CVPM, SPHR, CEO - Synergie Consulting