Conference Programme


How to Heal the Toxic Team

Apr 21, 2020
Veterinary Business Theater

Learn to love conflict as much as lancing abscesses. See how small everyday conflicts compound to cost teams not only their peace of mind, but the team’s physical health, financial health, and patient well-being. Uncover common sources of bad behaviors and find the best place to start fixing them.

  • 1. Be able to calculate the costs of toxic behaviors.
  • 2. Respond to common causes of toxic behaviors
  • 3. Develop triage skills for team toxicity
Cynthia Courtney, DVM, Founder - The Jerk Researcher